August 2008

Innovation in SaaS is solely dependent on your ability to increase the usage and adoption of your solution by your customers. Unlike traditional software, in SaaS you get to know the performance problems that includes both usability and user experience. This is also known fairly early in the cycle and being proactive here really reduces your infrastructure investments as well.

Additionally, with quarterly functional releases, and quicker feedback from the customers as they automatically get upgraded, SaaS products get evolved quickly.

Any vendor needs to focus their innovation on increasing value to their customers through increased adoption and satisfaction. The ones that are of key importance are improving user experience, providing functionality that will increase usage, providing ability for your solution to be integrated with best-of-breed applications of the customer’s IT ecosystem.

As long as you keep adding value to your offerings and in-turn to your customers, innovation will take care of it by itself.


This is the thrid post I did on New Product Development in Nasscom blog.

As consumer internet products and services become ubiquitous and are adopted widely by a mainstream audience, the trickle effect of Web 2.0 into enterprises is avalanching into a wave that is becoming stronger by the day.

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Aspire Systems and AutomatedQA conducted this webinar yesterday and I have a made a recording of this available here. View the recording

This is the second part in the series on New Product Development that I posted on Nasscom Blog.

Plethora of programming languages and infrastructure libraries combined with agile methods has allowed organizations to remove the shackles of old software development practices. Just a handful of product engineers can build systems of great complexity and product engineering is successfully evolving…

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This is a post that I did on Nasscom blog. This is a first part of the series on New Product Development, specifically on software products. This series primarily talks about the changing landscape of software product development, efficient product engineering and what should be the core focus of software product companies.

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This is the topic of the webinar that we are doing on the 21st of August, 2008 at 2 PM EDT/11 AM PDT. Key take-aways in this webinar will be:

  • How to achieve significant savings in your automation initiatives?
  • How to increase test coverage with less employee overhead?
  • How does an architected framework for automation development increase efficiency?
  • How do you improve the usability of automation architecture?

This webinar is jointly hosted by Aspire Systems and AutomatedQA. If you interested in registering, you can click this link and do so.

I’ve been having a series of discussions around innovation and whether it is a key to success in the Software Products space.  The more and more I discuss around it and get to hear people speak about innovation, it is becoming increasingly obvious that there is no central theme that defines what is innovation. I thought, I will make an attempt to define what it is and its significance from a Software Vendors perspective.

To set the context right, let us define what is product innovation. It is bringing to life of something new that will help solve the customer’s problems and that which will benefit the customer as well as the vendor. To go further and explain what it is:

  • Product innovation will mean different things to different people.
  • Product innovation for a vendor can be a process innovation for the end-user
  • Product innovation is a crowd sport and is not just the brainchild of an individual
  • Product innovation can be equated with both art as well as science. Anything radical can be viewed as art and everything incremental can be viewed as science.
  • Innovation is typically represented as a series of steps starting with ideation, user research, experimental development and prototype design. There seems to be a message in these steps and it relates more towards science than art. This will allow for innovating consistently, though I am not sure as to how easy or difficult it would be to ideate.  
  • The best way to innovate in my mind would be to look for ways and means by which you can help your customers solve their problems efficiently. Doing this, it is only natural for one to stumble on innovations consistently.
  • The other way of looking at innovation can be – don’t do business plans; don’t estimate costs; don’t do cash flow; don’t do a presentation; just get busy, and probably this has more probabilities of resulting in what solves your customer problems.